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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with efficiency and care. All orders are processed within 1-2 business days after payment confirmation. Our team ensures that every item, from performance-ready footwear to everyday casual styles, is inspected and packaged to meet quality standards before dispatch. Depending on your location, delivery times may vary, but we strive to provide a seamless experience from checkout to doorstep.

Shipping Timeframe

Processing typically takes 1-2 business days, excluding weekends and holidays. Transit times depend on your selected shipping method and destination. Domestic deliveries generally arrive within 5-7 business days, while international shipments may require 10-20 business days. Seasonal demand or carrier delays may occasionally extend these estimates, but we proactively monitor all orders to minimize disruptions.

Shipping Costs

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Applies to orders of $60 or more (maximum order value: $9999).

All fees are calculated at checkout based on your cart total and destination. Promotional periods may occasionally include additional free shipping offers.

Shipping Regions

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may be excluded. During checkout, our system will automatically confirm whether we can deliver to your address. For inquiries about specific destinations, please contact [email protected] prior to ordering.

Order Tracking

Once your order ships, you’ll receive a confirmation email containing a tracking number and carrier details. Click the tracking link or visit the carrier’s website using your provided reference number for real-time updates. If you haven’t received tracking information within 3 business days of placing your order, check your spam folder or contact our support team for assistance.

Delayed or Lost Shipments

While we work with reliable carriers, occasional delays due to weather, customs, or logistical issues may occur. If your package hasn’t arrived within 5 business days of the estimated delivery date, please first track your shipment via the provided link. For unresolved issues, email [email protected] with your order number and details. We’ll investigate promptly and may reship or refund eligible cases per our policies.

Customs & Import Duties

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges vary by destination and are determined by local authorities upon package arrival. We cannot predict or reimburse these costs. To avoid surprises, we recommend contacting your customs office for current regulations before ordering. Declared values reflect actual purchase amounts to comply with international trade laws.
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Footwear Haven - Comfortable Sneakers, Stylish Sandals & Outdoor Shoes
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